Remodels come with questions, surprises, and moments where you’re just not sure what to do next. This guide explains all the ways you can get support inside WeSpeak—from the AI Support Chat that can help you draft emails and decode jargon, to the human support team that handles account or access issues. You’ll see which option to use when, and what kind of response you can expect.

You’ll also learn how to write better support requests so you get useful answers faster: what details to include, where to attach screenshots or documents, and how to reference your lessons, worksheets, or projects so we understand your situation in context. The goal is simple: you should never feel like you’re facing a contractor or decision completely alone.

Highlights

• Know when to use AI Support Chat vs. opening a ticket
• Learn what information to include for faster, clearer help
• See how to reference specific lessons, worksheets, or projects
• Understand typical response times and what’s covered
• Get tips for drafting calm, effective messages to contractors